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        <p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hi Samuel Ortiz via kata-dev,</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> </span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thank you for contacting our shop. </span></p><div><br></div><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We have received your inquiry and will answer your email on a first-come first-served basis within 24-48 hours. Here is the ticket ID: 1856854 for your reference. In the meantime, please visit our FAQs page for more information.</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In case your request is related to delivery information, you can check the order status via the tracking link on the shipping confirmation email.</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your inquiry is in relation to the product received, please provide supporting information as follows to help us speed up the resolution process:</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Detailed information about your issue. In case the product was not as described or not up to your expectations, please let us know the details of your concerns.</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Photo(s) of quality issues and any damaged parts of the actual product received;</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation);</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Photo(s) of the size label and the entire item when measured with a ruler (in case of size is inconsistent with measurements stipulated in the size chart);</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Photo(s) of the original shipping label of the product received.</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thank you and have a wonderful day!</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Kind regards,</span></p><p dir="ltr" style="line-height:1.56;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11.5pt;font-family:Arial;color:#1d1c1d;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Support Team</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span dir="ltr" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">—-</span></p>
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<span title="fd_tkt_identifier" style='font-size:0px; font-family:"fdtktid"; min-height:0px; height:0px; opacity:0; max-height:0px; line-height:0px; color:#ffffff'>1856854:215282</span>

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